PRIVACY POLICY

PRIVACY POLICY

 At SOLL E.A. 1/1 A.I., we prioritize the protection and transparency of your personal data. Our commitment is to safeguard the privacy and security of our valued customers and site visitors. To achieve this, we've established a comprehensive policy outlining the purpose, processing, and protection of your personal data. You also have the ability to oversee the data collection process and manage your communication preferences with us.

 IN SUMMARY:

  1. Your data is utilized solely to enhance our service and your overall experience.
  2. Safeguarding your data against unauthorized access is our top priority, preventing unauthorized access, alteration, or sharing.
  3. We pledge clear and concise communication of all necessary information.
  4. You have the option to control what information you receive from us.
  5. Non-essential personal data is promptly deleted from our system.

LEGAL BASIS FOR PROCESSING

We process your personal information for the following reasons:

  1. Execution of contracts in which you are a party.
  2. Compliance with legal obligations.
  3. Pursuit of marketing and other legitimate interests.

 LEGITIMATE INTERESTS

These include:

  1. Collecting personal information for an optimal customer experience.
  2. Fulfilling operational requirements for internal processes.
  3. Meeting your service and product requirements.
  4. Fraud prevention.
  5. Internal marketing, research, and product development.

HOW WE COLLECT INFORMATION

  1. Through online purchases.
  2. Via direct marketing (newsletters sign-up).
  3. SOLL E.A. 1/1 A.I. account registration.
  4. Communication through our Customer Care.
  5. Subscription to our social media accounts.

Your information may also be automatically collected during website visits through cookies and similar technologies.

WHY WE USE YOUR PERSONAL INFORMATION

  1. Processing and delivering purchases.
  2. Payment processing and refunds.
  3. Service messages, customer care, and support.
  4. Fraud detection and prevention.
  5. Website security.
  6. Displaying advertisements.
  7. Providing information about products, services, promotions, and news.
  8. Improving our website and mobile app.

TYPES OF DATA WE COLLECT

  1. Identity and contact information.
  2. Financial and transaction information.
  3. Profile information.
  4. Technical information.
  5. Marketing and communications information. 

DATA RETENTION

We keep your information as long as you have an account or as necessary for reporting and trend analysis. Some information may be retained as required by law.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not sell your data. We share data with affiliated companies, processors, payment providers, carriers, service providers, and others only as necessary for service provision. Aggregated, anonymized information may be shared with third parties. 

YOUR RIGHTS

  1. Access to your personal information.
  2. Portability of your data.
  3. Rectification of incorrect data.
  4. Erasure of your data.
  5. Objection to processing based on legitimate interest.
  6. Objection to direct marketing.

COOKIE POLICY

We use cookies to enhance your website experience. Our cookies include necessary, preference, functional, analytic, and marketing types. You can manage cookies through your browser settings.

UPDATES TO PRIVACY NOTICE

The latest version is always available on our website for your reference.

CONTACT US

For any questions, comments, or requests regarding our Privacy Notice, please contact us at soll@soll.store.