FAQ
Welcome to SOLL E.A. 1/1 A.I. Frequently Asked Questions! Find answers to your queries regarding:
- REGISTRATION
- PRODUCT ORDER
- PRICING & PAYMENT
- SHIPPING
- RETURNS/RECLAMATION
REGISTRATION
Do I need to set up an account to place an order?
You can shop with SOLL E.A. 1/1 A.I. without an account, but we recommend registering for a seamless experience and exclusive benefits.
I forgot my password. What should I do?
Click ‘Forgot your password?’ on the Sign In page, enter your email, and follow the email instructions to reset.
PRODUCT & ORDER
How to browse & shop?
Learn more in the HOW TO BROWSE SHOP section.
Why did an item in my bag get sold?
Items aren’t reserved until ordered. To secure your favorites, complete the order promptly.
When will an out-of-stock item be available?
Unique or limited items may be restocked. Leave your email on the unavailable item’s page for notifications.
Can I cancel or make changes to my order?
Contact us immediately via phone or email to cancel or make changes. Note: For changes, cancel the order and reorder the desired item.
PRICING & PAYMENT
Which currencies can I shop in?
Prices are displayed in euros (EUR), and automatically detected based on your shopping country.
Which payment methods do you accept?
Refer to the Payment Methods & shipping section.