FAQ
Welcome to SOLL E.A. 1/1 A.I. Frequently Asked Questions! Find answers to your queries regarding:
- REGISTRATION
- PRODUCT ORDER
- PRICING & PAYMENT
- SHIPPING
- RETURNS/RECLAMATION
REGISTRATION
Do I need to set up an account to place an order?
You can shop with SOLL E.A. 1/1 A.I. without an account, but we recommend registering for a seamless experience and exclusive benefits.
You can shop with SOLL E.A. 1/1 A.I. without an account, but we recommend registering for a seamless experience and exclusive benefits.
I forgot my password. What should I do?
Click 'Forgot your password?' on the Sign In page, enter your email, and follow the email instructions to reset.
Click 'Forgot your password?' on the Sign In page, enter your email, and follow the email instructions to reset.
PRODUCT & ORDER
How to browse & shop?
Learn more in the HOW TO BROWSE SHOP section.
Learn more in the HOW TO BROWSE SHOP section.
Why did an item in my bag get sold?
Items aren't reserved until ordered. To secure your favorites, complete the order promptly.
Items aren't reserved until ordered. To secure your favorites, complete the order promptly.
When will an out-of-stock item be available?
Unique or limited items may be restocked. Leave your email on the unavailable item’s page for notifications.
Can I cancel or make changes to my order?
Contact us immediately via phone or email to cancel or make changes. Note: For changes, cancel the order and reorder the desired item.
Unique or limited items may be restocked. Leave your email on the unavailable item’s page for notifications.
Can I cancel or make changes to my order?
Contact us immediately via phone or email to cancel or make changes. Note: For changes, cancel the order and reorder the desired item.
PRICING & PAYMENT
Which currencies can I shop in?
Prices are displayed in euros (EUR), and automatically detected based on your shopping country.
Which payment methods do you accept?
Refer to the Payment Methods & shipping section.
SHIPPING / PACKAGE / TAXES & DUTIES
What is the delivery time?
Refer to the Payment Methods & shipping section.
How much does shipping cost?
Refer to the Payment Methods & shipping section.
Which destinations does XXXXXXXX ship to?
We ship worldwide to almost all countries.
Where is my package?
Check the status on the delivery service's website using the package number from your email.
From where do you send my package?
Packages are sent directly from Studio Serial.
Will I need to pay duties and taxes for my shipping?
EU destinations are on a DDP basis. For non-EU countries, pay applicable duties and taxes directly to the carrier.
What to do if I miss the delivery?
Follow the instructions emailed by the shipping agent for Croatia or refer to the note left by the shipping agent for other destinations.
RETURNS & RECLAMATION
How do I return an item?
Request a refund within 14 days. Download the form for unilateral termination, fill it out, and send it to soll@soll.store. Bear the return costs.
What to do if the item arrives damaged?
Download the complaint form, fill it out, and send it to soll@soll.store. We'll guide you through the process, ensuring a fair review and resolution.
For more information, contact us at soll@soll.store. Shop with confidence at SOLL E.A. 1/1 A.I.